Cloud Services

Hosted Private Cloud

But where is the cloud?  Many businesses are uncomfortable with not knowing physically were their data is stored.  NW Technology can ease your anxiety.  We offer a private secure cloud in-house, where you can see it!

On/Off Site Backup and Recovery

When it comes to recovering and restoring data, a cloud backup recovery system can restore data instantly, without having to sort through hundreds of individual tapes. You'll have the option to restore all files or individual ones, regardless of location.

Cloud Migration

Making the move to the cloud can be daunting, if not a little scary.  But our team will work directly with you to help create a cloud strategy whether you’re moving an application or your entire datacenter to a private, public or hybrid cloud.

Security

As your security experts we will work with you to make sure all your files, information and applications in the cloud are protected and secure at all times.

Office 365

Office 365 gives businesses a wealth of online productivity, and a unified connected communications platform. More businesses are switching to Office 365 for secure email solutions, leveraging Skype for inter-office communication and SharePoint for collaboration. 

Email

Microsoft’s hosted Exchange and Office 365 offers secure email solutions that boast 99.9% up-time and reliability.  Our team can migrate your email from a legacy system into the cloud or to office 365 without loss or downtime. 

Service Agreements

Focus on your business while reducing your overhead costs.  We want you to know that you can count on us, not just as your IT support, but also as a trusted business partner.  By working with our dedicated team of experts we can help reduce your downtime, provide round the clock monitoring and protection for your important data so you can access it at any time.

With an unbeatable response time, we don’t leave you hanging.

NW Technology offers three levels of coverage to meet your business needs and your budget.

Our agreements are designed with the flexibility to meet your needs that cover basic support and monitoring to full service turn-key Information Technology departmental services.

Essentials

  • Unlimited Help Desk
  • 1 Escalation Requests/Month
  • Basic System Monitoring
  • Software Update Service
  • Weekly Desktop Updates (MS, Adobe, Java)
  • Quarterly Server Updates OS
  • Annual Firewall Firmware Updates

Professional

  • Everything in the Essentials Plan Plus
  • 4 Escalation Requests/Month
  • Antivirus subscription
  • 3rd party application support
  • Assigned Account Technician
  • 2 On-Site Tech visits/Month
  • Additional Preventative Maintenance Coverages

Comprehensive

  • Everything in the Essential & Professional Plans Plus
  • 4 On-Site Tech visits/Month
  • 2 hour response SLA
  • Network Equipment Monitoring
  • Advanced Server Monitoring
  • IT Project Manager Assigned
  • SOP Library
  • Training Services
  • Advanced Preventative Maintenance Coverage

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