Focus on your business while reducing your overhead costs. We want you to know that you can count on us, not just as your IT support, but also as a trusted business partner. By working with our dedicated team of experts we can help reduce your downtime, provide round the clock monitoring and protection for your important data so you can access it at any time.
With an unbeatable response time, we don’t leave you hanging.
NW Technology offers three levels of coverage to meet your business needs and your budget.
Our agreements are designed with the flexibility to meet your needs that cover basic support and monitoring to full service turn-key Information Technology departmental services.
- Unlimited Help Desk
- 1 Escalation Requests/Month
- Basic System Monitoring
- Software Update Service
- Weekly Desktop Updates (MS, Adobe, Java)
- Quarterly Server Updates OS
- Annual Firewall Firmware Updates
- Everything in the Essentials Plan Plus
- 4 Escalation Requests/Month
- Antivirus subscription
- 3rd party application support
- Assigned Account Technician
- 2 On-Site Tech visits/Month
- Additional Preventative Maintenance Coverages
- Everything in the Essential & Professional Plans Plus
- 4 On-Site Tech visits/Month
- 2 hour response SLA
- Network Equipment Monitoring
- Advanced Server Monitoring
- IT Project Manager Assigned
- SOP Library
- Training Services
- Advanced Preventative Maintenance Coverage