Does your IT ache more than a root canal?

We'll create a painless IT experience tailored to your dental practice

Contact us for a free consultation

Expertise in Your Industry

For 15 years we've supported dental practices. We understand your line of business software, have streamlined solutions for common pain points and can customize plans for specific needs.

Security and HIPAA Compliance

From maintaining and backing up patient information to encrypting and securing communications that go in and out of your office, we will make sure your confidential data is protected from malicious attacks.

Proactive and Reactive Support

We're constantly monitoring your entire network to prevent IT malfunctions. But in case an issue arises, our Help Desk is standing by to support you and address your concerns.

Elimate Costly Downtime

Whether building a network from the ground up or simply improving on an existing one, we work around your schedule so you never have to turn away a patient.

Simplify and Streamline Your Network

We believe in a straight forward and efficient user experience. No work-arounds, no rigged systems, just hardware and software working together fluidly to get your patients in the door and out happy!

Service Agreements

Focus on your business while reducing your overhead costs.  We want you to know that you can count on us, not just as your IT support, but also as a trusted business partner.  By working with our dedicated team of experts we can help reduce your downtime, provide round the clock monitoring and protection for your important data so you can access it at any time.

With an unbeatable response time, we don’t leave you hanging.

NW Technology offers three levels of coverage to meet your business needs and your budget.

Our agreements are designed with the flexibility to meet your needs that cover basic support and monitoring to full service turn-key Information Technology departmental services.

Essentials

  • Unlimited Help Desk
  • 1 Escalation Requests/Month
  • Basic System Monitoring
  • Software Update Service
  • Weekly Desktop Updates (MS, Adobe, Java)
  • Quarterly Server Updates OS
  • Annual Firewall Firmware Updates

Professional

  • Everything in the Essentials Plan Plus
  • 4 Escalation Requests/Month
  • Antivirus subscription
  • 3rd party application support
  • Assigned Account Technician
  • 2 On-Site Tech visits/Month
  • Additional Preventative Maintenance Coverages

Comprehensive

  • Everything in the Essential & Professional Plans Plus
  • 4 On-Site Tech visits/Month
  • 2 hour response SLA
  • Network Equipment Monitoring
  • Advanced Server Monitoring
  • IT Project Manager Assigned
  • SOP Library
  • Training Services
  • Advanced Preventative Maintenance Coverage

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