IT Support In the Office and On the Road

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Mobile Device Management

Deploy essential apps easily across all your company's devices at once, restrict access to your business information, and manage device settings from one simple location.

Reliability

As reliant as businesses are on technology today, an IT failure is not an option. NW Technology provides constant monitoring to ensure nothing falls through the cracks and your technology runs seamlessly.

A Catered IT Experience

From picking orders in warehouses to delivery, sales people and office staff, your business has a wide variety of IT needs. We provide customized setups that suit the needs of every facet of your organization.

We Support Your Line of Business

We know how vital it is that your inventory databases and picking systems communicate effectively with each other.  We have experience working with a variety of LOB software across the industry and facilitate support with those companies so you don't have to.

Service Agreements

Focus on your business while reducing your overhead costs.  We want you to know that you can count on us, not just as your IT support, but also as a trusted business partner.  By working with our dedicated team of experts we can help reduce your downtime, provide round the clock monitoring and protection for your important data so you can access it at any time.

With an unbeatable response time, we don’t leave you hanging.

NW Technology offers three levels of coverage to meet your business needs and your budget.

Our agreements are designed with the flexibility to meet your needs that cover basic support and monitoring to full service turn-key Information Technology departmental services.

Essentials

  • Unlimited Help Desk
  • 1 Escalation Requests/Month
  • Basic System Monitoring
  • Software Update Service
  • Weekly Desktop Updates (MS, Adobe, Java)
  • Quarterly Server Updates OS
  • Annual Firewall Firmware Updates

Professional

  • Everything in the Essentials Plan Plus
  • 4 Escalation Requests/Month
  • Antivirus subscription
  • 3rd party application support
  • Assigned Account Technician
  • 2 On-Site Tech visits/Month
  • Additional Preventative Maintenance Coverages

Comprehensive

  • Everything in the Essential & Professional Plans Plus
  • 4 On-Site Tech visits/Month
  • 2 hour response SLA
  • Network Equipment Monitoring
  • Advanced Server Monitoring
  • IT Project Manager Assigned
  • SOP Library
  • Training Services
  • Advanced Preventative Maintenance Coverage

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