IT support that grows with your business

And shortens your to-do list

Contact us for a free consultation

Flexible Plans

Every business is different, so you can't have a cookie-cutter approach when it comes to your IT. NW Technology offers a variety of different plan options to suit your business needs. All of our plans are priced based on users, so your IT only grows when you do.

Quick Response

The old adage "time is money" is so much truer for small business. Any down time can really make or break your bottom line. You need an IT company that can be there when you need it. That's why we promise a 2 hour SLA to all of our service agreement partners. You won't be kept waiting.

Experts you can actually talk to

Our service agreements combine a remote monitoring and servicing with regular onsite visits to ensure your concerns are address as soon as they happen. No long hold times, just expert technicians waiting to help.

Partnership

We are not a "set you up and leave" kind of company. Our service agreement partners are just that, partners. We want you to be successful and will always make recommendations with your best interest in mind.

Service Agreements

Focus on your business while reducing your overhead costs.  We want you to know that you can count on us, not just as your IT support, but also as a trusted business partner.  By working with our dedicated team of experts we can help reduce your downtime, provide round the clock monitoring and protection for your important data so you can access it at any time.

With an unbeatable response time, we don’t leave you hanging.

NW Technology offers three levels of coverage to meet your business needs and your budget.

Our agreements are designed with the flexibility to meet your needs that cover basic support and monitoring to full service turn-key Information Technology departmental services.

Essentials

  • Unlimited Help Desk
  • 1 Escalation Requests/Month
  • Basic System Monitoring
  • Software Update Service
  • Weekly Desktop Updates (MS, Adobe, Java)
  • Quarterly Server Updates OS
  • Annual Firewall Firmware Updates

Professional

  • Everything in the Essentials Plan Plus
  • 4 Escalation Requests/Month
  • Antivirus subscription
  • 3rd party application support
  • Assigned Account Technician
  • 2 On-Site Tech visits/Month
  • Additional Preventative Maintenance Coverages

Comprehensive

  • Everything in the Essential & Professional Plans Plus
  • 4 On-Site Tech visits/Month
  • 2 hour response SLA
  • Network Equipment Monitoring
  • Advanced Server Monitoring
  • IT Project Manager Assigned
  • SOP Library
  • Training Services
  • Advanced Preventative Maintenance Coverage

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